Shipping Policy
All paid shipping costs by the customer are shipped either USPS Priority or UPS depending on the carrier/shipping option chosen at checkout.
Please note the following -
USPS priority mail includes tracking and $100 insurance.
UPS's liability is limited up to $100.00 for most packages.
Email info@mabelandmoss.com prior to completing your order to purchase additional insurance or inquire about additional fees.
All orders eligible for free shipping will ship via either UPS ground or UPS ground saver – this option is where UPS delivers to the local Post Office for the final delivery.
Please note if order ships USPS First Class , this shipping service does not include insurance. Please email info@mabelandmoss.com prior to completing your order to purchase insurance or inquire about additional fees as Mabel and Moss is not liable for lost, stolen, delayed or damaged packages.
All orders ship within 2 business days pending cleared payment. However! If you need your order by a specific date, just email info@mabelandmoss.com -- we're happy to help get it out the door and shipped just as soon as possible.
Please note the delivery times shown below the shipping options at checkout are not exact and will vary based on the time the order is submitted, the day the order is shipped and location. Delivery dates do not include Saturdays, Sundays or Holidays.
Tracking information will be emailed to the email address provided in the order upon shipment.
Per carriers please see estimated transit time per their website
USPS priority - 1-3 business days
UPS/UPS groundsaver - 2-10 days (ships via UPS - UPS hands off to local USPS postal office for final delivery)
UPS ground - 1-5 business days
UPS 2 day shipping -- is only an estimate and is not guaranteed by the carrier. Please note Saturday delivery is excluded from this option. Please call UPS customer service for more details.
Important -- once the package is in the hands of the carrier, Mabel and Moss is not liable for lost, delayed, stolen or damaged packages, so please contact us prior to submitting your order to purchase insurance or to ask about additional fees for this service.
Tracking information will be emailed to the email address provided in the order upon shipment.
UPS 2 day shipping -- is only an estimate and is not guaranteed by the carrier. Please note Saturday delivery is excluded from this option. Please call UPS customer service for more details.
Taxes
Items shipped within Colorado are subject to sales tax.
Returns
Customer is responsible for all shipping costs - returns and exchanges. Original shipping fees are non-refundable.
Shipping cost is deducted from store credit amount for any order eligible for free shipping. Please refer to Return Policy page for more information.
International Shipping
International buyers please contact us via email at info@mabelandmoss.com to discuss shipping arrangements prior to purchase.
All packages are shipped via United States Postal Service Mail International Service.
Please allow 3-6 weeks (in terms of business days) for delivery to international addresses.
Mabel and Moss is not liable for lost, stolen or damaged packages.
Please contact us prior to purchase to inquire about "insured" packages @ info@mabelandmoss.com as insurance cost and/or regulations may vary per country. All international packages are mailed with a proof of mailing via the customs declaration or registered number.
Need your items in a rush? No worries - we're happy to help!
In addition to USPS Priority Mail International we also offer express services. Contact us prior to purchase via email at info@mabelandmoss.com to inquire about delivery time and cost for these additional services.
Import Duties, Taxes and Additional Charges
Please note import duties, taxes or charges are not included in the item price or shipping cost. The buyer is responsible for these and/or any charges imposed by their respective country. It is advisable for the buyer to check with their respective country's custom office prior to purchase to determine if any additional charges may be incurred.
Shipping Policy
Our shipping policy is subject to change without notice. Please check back periodically for updates or contact us via email at info@mabelandmoss.com for questions or concerns regarding returns.