Return Policy
In-store Purchase Return Policy
Store credit only - we do not issue refunds
Receipt required for return.
Items returned within 7 days of the purchase date are eligible for a store credit for the full amount of the returned item.
Returns are not accepted after 14 days from original date of purchase.
Store credits expire 60 days from in-store return date.
Store credits are only redeemable in-store and cannot be used online.
Items not eligible for a return include; final sale or discounted items, cosmetics/apothecary, jewelry, hair items, perfume, swim wear, hats and formal seasonal apparel.
Tags must not be cut and must remain attached to the item in original form. Any items with tags removed or items that appear altered by stains, perfume, cigarette smoke, animal scent/hair are not eligible for return as they cannot be resold. Soles of shoes must be unmarked and returned in original box.
Customer must email info@mabelandmoss.com to notify us of a defective item within 2 days of purchase to be eligible for a return. All defective items are handled on a case by case basis.
We do not issue refunds and reserve the right to refuse the return of any item.
We do not offer pricing adjustments.
Gift cards are non-refundable, non-transferable and do not expire.
Gift cards purchased in-store must be redeemed in-store only.
Gift cards purchased on the website must be redeemed online only.
Returns from a gift card purchase will be applied back to the card for future use.
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Website Purchase Return Policy
Returns are for Store Credit only - we do not issue refunds.
All Sale items are Final Sale. No exceptions.
Shipping cost is deducted from store credit amount for any order eligible for free shipping.
Returns must be postmarked within 7 calendar days of the delivery date. Delivery date is defined as the "delivery date" on the tracking status.
Returns postmarked after 14 calendar days from delivery date will not be accepted and returned to the customer.
Store credits expire 60 days from the delivery date on the customers return package.
Customer is responsible for all shipping costs - returns and exchanges. Original shipping fees are non-refundable.
Shipping cost is deducted from store credit amount for any order eligible for free shipping.
Items not eligible for a return include; final sale or discounted items, cosmetics/apothecary, jewelry, hair items, perfume, swim wear, hats and formal seasonal apparel.
Tags must be attached to the item in original form. Any items with tags removed or items that appear worn or altered by stains, perfume, cigarette smoke, animal scent/hair are not eligible for return as they cannot be resold. Soles of shoes must be unmarked and returned in original box.
Once the return is received and approved in-store, a return code will be emailed to you to use online. Store credits for online purchases must be redeemed online and cannot be used in-store.
Please email info@mabelandmoss.com to request a return mailing address. Please include the following in the subject line -
RETURN RQST / ORDER # - note a signature confirmation is recommended to confirm the parcel was received by our staff as we aren't liable for lost, missing or damaged packages.
Be sure to check tracking status regularly to inform us of any "in transit" delays.
If a flaw is discovered on an item in your order, email info@mabelandmoss.com within 2 days of receipt. Return requests for damaged items are handled on a case by case basis.
We do not offer pricing adjustments.
Returns from a gift card purchase online will be applied back to the card for future use.
More questions regarding returns? email info@mabelandmoss.com for support.
Questions regarding shipping? Refer to our shipping policy.
International Purchases
Sorry, but international purchases are final sale at this time. BUT know we are working diligently to allow international returns so check back soon for updates to our policy!
Updates
Our return policy is subject to change without notice so be sure to check back periodically for updates or email info@mabelandmoss.com with questions regarding returns.